gg138Privacy Policy

This page describes what we collect when you use gg138 and how we keep that data protected. Our commitment is simple: we collect only what's necessary to run our platform, keep your account secure, process payments, and comply with legal obligations. We do not sell your data to third parties, and we limit access to it within our own team.

When you download our gg138 Android app or access us via iOS mobile browser, your phone communicates with our servers. We log certain details — your login events, your game activity, your payment history — to prevent fraud, resolve disputes, and improve our service. We also use cookies and similar tracking tools to remember your preferences and optimise your experience on gg138.

This privacy policy explains each category of data we collect, how long we keep it, who can access it, and what rights you have over your information. If you have questions about how we handle your data on gg138, contact our support team via the Customer Support page.

What Data We Collect on gg138

Account registration and identity verification

When you sign up on gg138, we ask for your full name, email address, phone number, and date of birth. We use your email to verify your account and send notifications about your activity on gg138. Your phone number helps us recover your account if you lose access and allows us to contact you about security issues or policy changes.

We also collect a copy of your government-issued ID (national identity card, passport, or driving licence) during the Know Your Customer (KYC) verification process. We store this document securely and use it only to confirm your identity and ensure compliance with anti-fraud and anti-money-laundering regulations. Our gg138 team never shares your ID with third parties unless legally required.

Payment and transaction data on gg138

When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record your transaction ID, the amount, the payment method, and the timestamp. We do not store your full credit card number, e-wallet password, or banking credentials — these are handled securely by our payment processors, not by gg138 directly.

We keep a record of every withdrawal request, including the amount, the destination account, and the processing status. This history helps us resolve payment disputes, detect suspicious patterns, and comply with financial regulations. Our gg138 team reviews large or unusual transactions to prevent fraud.

Game activity and betting history

We record every time you place a stake on gg138 — whether it's a football bet on Liga 1, a spin on Aviator, a hand of live-dealer blackjack, or an esports wager on Mobile Legends. We log the game category, the amount staked, the result, and the timestamp. This data helps us calculate your account balance accurately, detect problem patterns, and resolve disputes if you question a result.

Your gaming history on gg138 is private to you and our support team. We do not publish your bets, share them with other users, or use them to profile you for marketing purposes beyond improving our own platform's features.

Mobile app and device information

When you use our gg138 Android app, we collect basic device information: your phone model, operating system version, app version, and IP address. This helps us troubleshoot crashes, optimise performance, and detect suspicious login attempts from new locations. Your IP address is logged for security — we use it to flag logins from unusual geographic regions and alert you if we suspect unauthorised access to your gg138 account.

We also track whether you have enabled push notifications on our gg138 app. If you disable them, we stop sending alerts; if you enable them, we use your device token to deliver notifications about draw results, payment confirmations, and service updates during events like Idul Fitri, Idul Adha, or Imlek.

Cookies and tracking on gg138

Our gg138 platform uses cookies — small text files stored on your phone or computer — to remember your login status, your language preference, and your game history. Cookies allow you to stay logged into gg138 without re-entering your password on every session. They also help us understand which games are popular, which payment methods users prefer, and which features are used most often.

We use first-party cookies (set by gg138 directly) for core functionality. We do not use third-party advertising cookies that would track you across other websites. You can manage or delete cookies in your phone or browser settings; clearing cookies will log you out of gg138, but it will not affect your account data stored on our servers.

Our gg138 Data Handling and Your Rights

How we use your data

We at gg138 use your data for these purposes: account management (verifying your identity, processing deposits and withdrawals), fraud prevention (detecting unusual activity and protecting against scams), legal compliance (meeting anti-money-laundering and tax regulations), customer support (helping you resolve issues), and service improvement (analyzing which games are popular, which payment methods work well, and where the app crashes).

We never use your data for automated decision-making that significantly affects you. We do not build profiles to manipulate your behaviour or send you unsolicited marketing. If we send you emails about our gg138 service, it's only about account updates, payment confirmations, and policy changes — not promotional campaigns.

Data retention and deletion on gg138

We keep your account data as long as your gg138 account is active. After you close your account, we retain transaction records for at least five years to comply with financial regulations and resolve potential disputes. We delete your personal information (name, ID photo, phone number) after two years of account inactivity, unless legal or regulatory requirements force us to retain it longer.

You can request deletion of your gg138 account anytime by contacting our support team. We will close the account, cancel any pending transactions, and process a withdrawal of your remaining balance to your registered payment method. We cannot delete transaction history — this is required by law — but we can anonymise your personal details.

Third parties and data sharing

We at gg138 share your data only when necessary. Our payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your transaction details to process deposits and withdrawals. Our hosting provider stores our servers and databases. Our email service sends notifications. None of these third parties use your data for their own purposes — they only process it on our behalf under strict contracts.

We may share your data with law enforcement or regulators if required by court order or legal obligation. We will not do so voluntarily. If we receive a request for your data from authorities, we will notify you unless the request explicitly forbids it.

Your rights regarding data on gg138

You have the right to access all data we hold about you on gg138. Contact our support team with a formal request, and we will provide a copy of your personal information, transaction history, and game activity. You have the right to correct inaccurate data — if your phone number or email address changes, update it in your account settings or ask our support team.

You have the right to withdraw consent for non-essential processing. If we send you promotional emails (we rarely do), you can unsubscribe. If you've granted permission to store your payment method for faster future deposits, you can revoke that permission. Core activities like fraud detection and legal compliance cannot be opted out of — these are necessary to run gg138 securely.

Data location and cross-border transfers

Our gg138 servers may be located in jurisdictions outside Indonesia. When you use our app in Jakarta, Surabaya, Bandung, or Medan, your data is transmitted to and stored on servers elsewhere. By creating an account on gg138, you consent to this cross-border transfer. We ensure that data is protected by encryption and access controls equivalent to Indonesian standards, regardless of server location.

If you have concerns about data location, contact our support team. We can discuss options for data residency, although this may limit our ability to serve you quickly on gg138.